Privacy Policy — PK3 Game

1. Overview

This Privacy Policy explains how PK3 Game ("we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the pk3 game platform, available at pk3game.win and through the pk3 game mobile application (together referred to as "the Platform").

By registering an account on pk3 game, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree with any part of this policy, you should not register an account or use the Platform.

This policy applies to all users of the Platform located in Pakistan and elsewhere. It covers information collected through the website, the mobile app and any communication you have with our customer support team.

2. Data We Collect

We collect personal information in two ways — information you provide directly when registering or using the Platform, and information collected automatically as you interact with our services.

Information You Provide

• Full name as it appears on your identity documents.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Email address, used for account communications and support correspondence.
• Pakistani mobile number, required for OTP verification with JazzCash, Easypaisa and Raast payments.
• Identity verification documents when requested for KYC purposes, such as a CNIC or passport copy.
• Payment account details relevant to your chosen deposit and withdrawal method.
• Any information you voluntarily share with customer support via chat or email.

Information Collected Automatically

• IP address and approximate geographical location derived from it.
• Device type, operating system and browser version used to access the Platform.
• Session data including login times, pages visited, games played and duration of activity.
• Transaction records including deposit amounts, withdrawal requests and bonus activity.
• Gameplay logs, including game titles accessed, wager amounts and outcomes.
• Cookie and local storage data as described in the Cookies section below.

3. How We Use Your Data

The personal information we collect is used only for legitimate purposes directly connected to operating the pk3 game platform and providing you with a quality gaming experience. Specifically, we use your data for the following purposes:

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Our fraud detection systems flag accounts for manual review rather than taking automatic action on their own.

4. Sharing Your Data

pk3 game does not sell, rent or trade your personal information to any third party. Data sharing is limited to the situations described below, all of which are necessary to deliver our services:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive only the transaction data needed to process your deposit or withdrawal. They handle this data under their own privacy policies.
• Game providers — Third-party game studios that supply slots, fish games and live casino content may receive a session token and your in-game activity data to operate the game and verify outcomes.
• Technology and hosting partners — Companies that provide server infrastructure, cybersecurity and platform maintenance may process technical data as part of their contracted services.
• Legal and compliance requirements — If required by applicable law or a lawful authority, we may disclose certain account information. We will inform you unless legally prohibited from doing so.

5. Payment Data

When you make a deposit or request a withdrawal on pk3 game, your payment is processed through a secured payment gateway. The specific data shared depends on your chosen method — JazzCash and Easypaisa transactions use your registered mobile number and OTP; bank transfers and card payments use your account or card details submitted at the point of transaction.

• pk3 game does not store full card numbers on its own servers. Card data is tokenised and handled entirely by PCI-compliant payment processing partners.
• Your JazzCash or Easypaisa mobile wallet number is stored in your account profile to facilitate repeat transactions and withdrawal routing.
• All PKR transaction records — amounts, dates, methods and statuses — are retained in your account history and are accessible to you in your account dashboard.
• Transaction records may be reviewed by our compliance team as part of standard fraud prevention and responsible gaming monitoring.

Deposits must originate from payment accounts registered in your own name. Third-party payments are not accepted, and any detected will trigger an account review.

6. Cookies

pk3 game uses cookies and similar local storage technologies to provide a smooth and personalised experience on the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies — Required for the Platform to function. These keep you logged in during a session and remember your language and display preferences. You cannot disable these without impacting your ability to use the Platform.
• Performance cookies — Collect anonymised data about how pages are used, which games are visited most and where errors occur. This information helps us improve the Platform experience.
• Security cookies — Help detect and prevent fraudulent login attempts and suspicious activity patterns.

We do not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core Platform features, though some personalisation may be lost.

7. Data Retention

We retain your personal data for as long as your account remains active and for a defined period after account closure, in line with our internal compliance standards and the nature of the information held.

• Account profile information is retained for the duration of your active account and for a standard period after closure to handle any follow-up queries or disputes.
• Transaction records and gameplay logs are retained for an extended period to support fraud investigations, responsible gaming reviews and any dispute resolution processes.
• Identity verification documents submitted for KYC are retained for as long as required by our compliance obligations and are then securely deleted.
• Customer support communications are retained for a reasonable period to allow for context in follow-up contacts.
• Data collected through cookies and session analytics is typically anonymised or deleted within 90 days of collection.

8. Security

Protecting your personal data is a priority at pk3 game. We implement a range of technical and organisational measures to protect information from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access to personal data within pk3 game is restricted to staff and systems that need it to perform their specific function. Access logs are maintained and reviewed.
• Account access is protected by password authentication. We strongly recommend enabling any additional verification options available in your account settings.
• Our platform is monitored continuously for unusual activity, and our security team investigates flagged events promptly.
• In the event of a data breach that affects your personal information, we will notify affected users in a timely manner and take immediate steps to contain the incident.

While we take every reasonable precaution, no system is completely immune to risk. You play an important role in keeping your account secure — use a strong password, do not share your login details and contact support immediately if anything looks unusual.

9. Your Rights

As a registered player on pk3 game, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team. We aim to respond to all data requests within a reasonable timeframe.

10. Minors

pk3 game is an adult gaming platform. We do not knowingly collect, store or process personal data from anyone under the age of 18. Our registration process includes a date of birth check, and accounts are subject to additional age verification if there is any doubt about a user's eligibility.

If you are a parent or guardian and you believe your child has registered an account on pk3 game, please contact our support team immediately. We will investigate, close the account and delete all associated data without delay.

11. Policy Changes

pk3 game may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will attempt to notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Platform after any update constitutes your acceptance of the revised policy.

We recommend checking this page periodically, especially if you have not logged in for some time. The most current version of this Privacy Policy always applies to your use of the Platform.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, our support team is available 24/7 via live chat on the Platform.

You can also reach us by email — our support address is displayed in the footer of every page on the website. Please include your registered account username or email address with your request so we can locate your data and respond efficiently.

For data deletion requests, account closure or concerns related to how your payment information has been handled, please clearly state the nature of your request in your message. We aim to acknowledge all privacy-related contacts promptly and resolve them as quickly as possible.